Get help with The Hype! Talent App for The Hype! Agency’s (Hype’s) Brand Ambassadors and field talent.
The app allows Hype talent to view confirmed jobs, review shift details, check in and out, track time, update profile information, receive notices, and communicate with the Hype team.
Need help? Contact your Hype Activation Specialist or Producer, or email: info@thehypeagency.com
Working a shift right now? Use the Messages tab in the app to contact the Hype team directly. This is the quickest way to get assistance during the live activation.
When reporting a technical issue, please include:
Please do not send your password or sensitive information.
You can create a new Account here https://dashboard.thehypeagency.com/sign-up
Already have a Hype profile? Use the email address and password associated with your existing profile when logging into the app.
Select the Jobs section and choose the Open tab to review available opportunities. Each listing includes important information such as the event date, shift time, location, role, pay rate and activation details.
Open the job listing, review all the details and mark your availability through the app. Only submit your availability if you can commit to the complete schedule and requirements listed for the job.
No. Marking your availability lets the Hype Team know that you are interested and available to work. You are not officially booked until the job appears as Confirmed and you receive confirmation from the Hype Team.
Use the tabs in the Jobs section to review the current status of your opportunities and assignments, including Open, Pending, Backup and Confirmed jobs. Always check the job’s status before making plans to report onsite. Only jobs listed as Confirmed are officially booked assignments.
The opportunities shown in the app may change as staffing needs are updated or positions are filled. If you received a message about a job but cannot find it in the app, contact your Hype Activation Specialist or message the Hype Team for assistance.
First, confirm that you’re using the same email address associated with your Hype profile.
If you’ve forgotten your password, select Forgot Password? On the login screen, follow the instructions. If you continue to have trouble, email info@thehypeagency.com
Double-check that you’re using the same email address we have on file for you. If you’ve forgotten your password, use the password reset option on the login screen, or contact us at support@thehypeagency.com and we’ll get you back in.
The app only displays jobs for which you have been officially confirmed. If a confirmed job is missing or you notice an incorrect time, location, role, or other details, message the Hype team through the app or contact your Activation Specialist before your shift.
I am having trouble checking in or out.
Try the following:
If you still cannot check in or out while onsite, use the Messages tab or contact your Activation Specialist immediately. the Hype team can document your arrival or departure and help correct your time record.
Use the Time section on the app to enter and review your hours. If the app identifies missing time, complete the requested entry as soon as possible.
If your hours are incorrect or you are unable to submit them, message the Hype team through the app or email info@thehypeagency.com
The app allows you to review recorded time but does not display payroll details. For questions about your hours, pay rate or payment, contact your Activation Specialist or email info@thehypeagency.com
Include your name, job or program, shift date, and a brief description of your question.
Select the Profile icon in the app to review or update your:
Keeping your information current helps the Hype team maintain accurate records and contact you about your confirmed work.
Confirm that notifications are enables for the Hype App in your phone’s settings.
On iPhone:
Settings > Notifications > Hype! > Allow Notifications
Notifications must be enabled to receive reminders, messages, and important job updates.
Try these steps:
If the issue continues, email info@thehypeagency.com with the description and screenshot of the problem.
To request the deletion of your Hype account and associated personal information email info@thehypeagency.com from the email address associated with your account.
Learn more about how The Hype Agency collects, uses and protects personal information by reviewing our Privacy Policy.
Hype! is the official mobile app of The Hype Agency, a national talent network. Brand ambassadors use the app to manage confirmed assignments, review shift details, check in and out onsite, track hours, maintain their profiles, and stay connected to the Hype Team.